Optimized Work = Increased Margins
Increase your bottom line by saying goodbye to outdated modes of operation, and hello to modern processes that are fast, automated, and available on multiple devices.
Case Study 1
CLIENT:
Island Dream Productions
PROBLEM:
- Operational labor cost draining profit
- Unnecessary redundancy and complexity in daily tasks, and employee labor hours out of control
SOLUTION:
- Create a custom app designed to reduce the steps required for fulfilling a sale, effectively cutting cost per sale
- Remake internal processes and resources to reduce repetitive steps
Daily hours saved:
A Closer Look:
Island Dream Productions is a photography vendor, providing Maui activity companies with professional photography services as an add-on to their tour/activity. Island Dream Productions provides the equipment and the photographer, and does the labor of selling & delivering the photos. The original process was too time consuming and expensive to operate.
Problem
- On the admin side, hiring a new staff member required logging into 3 different systems and making duplicate records.
Solution
- Connect all 3 systems so that when new staff is added to one, it automatically populates the other two.
Problem
- The old schedule was created on a spreadsheet, and then shared with staff. This often resulted in miscommunication and made changes difficult.
Solution
- Utilize planning software for admins to create the schedule, and parse the schedule into employee-facing mobile apps.
Problem
- Processing a sale required staff members to manually write down the customer's contact information for delivery, resulting in errors and a bottleneck around the sign up desk.
Solution
- Create a kiosk-style screen for tablets, which allowed multiple customers to submit their own information when signing up for photos.
Problem
- Delivering photos took up to 2 additional hours after the activity. Staff members manually created individual photo galleries, individual preview links, individual payment links, and individual emails to every customer.
Solution
- Automate the creation of galleries, emails, links and invoices, by tapping into the Square webhook system and listening for new customers. This provided staff with a pre-configured customer list at the end of the day, ready for bulk actions.
Problem
- Sales made online after the activity required staff members to go back and unlock the customer's photos manually.
Solution
- Sales made online after the activity automatically trigger the photos to unlock, and automatically sends the link to the customer.