Optimized Work = Increased Margins
Increase your bottom line by saying goodbye to outdated modes of operation, and hello to modern processes that are fast, automated, and available on multiple devices.
Case Study
CLIENT:
Island Dream Productions
PROBLEM:
- Operational labor cost draining profit
- Unnecessary redundancy and complexity in daily tasks, and employee labor hours out of control
SOLUTION:
- Create a custom app designed to reduce the steps required for fulfilling a sale, effectively cutting cost per sale
- Remake internal processes and resources to reduce repetitive steps
A Closer Look:
Island Dream Productions is a photography vendor, providing Maui activity companies with professional photography services as an add-on to their tour/activity. Island Dream Productions provides the equipment and the photographer, and does the labor of selling & delivering the photos. The original process was too time consuming and expensive to operate.
Problem
- On the admin side, hiring a new staff member required logging into 3 different systems and making duplicate records.
Solution
- Connect all 3 systems so that when new staff is added to one, it automatically populates the other two.
Problem
- The old schedule was created on a spreadsheet, and then shared with staff. This often resulted in miscommunication and made changes difficult.
Solution
- Utilize planning software for admins to create the schedule, and parse the schedule into employee-facing mobile apps.
Problem
- Processing a sale required staff members to manually write down the customer's contact information for delivery, resulting in errors and a bottleneck around the sign up desk.
Solution
- Create a kiosk-style screen for tablets, which allowed multiple customers to submit their own information when signing up for photos.
Problem
- Delivering photos took up to 2 additional hours after the activity. Staff members manually created individual photo galleries, individual preview links, individual payment links, and individual emails to every customer.
Solution
- Automate the creation of galleries, emails, links and invoices, by tapping into the Square webhook system and listening for new customers. This provided staff with a pre-configured customer list at the end of the day, ready for bulk actions.
Problem
- Sales made online after the activity required staff members to go back and unlock the customer's photos manually.
Solution
- Sales made online after the activity automatically trigger the photos to unlock, and automatically sends the link to the customer.